Terms & Conditions
Australian Laws Governing the Sale of Knives
The sale of knives and other controlled items to minors is prohibited. Penalties apply. Acceptable evidence of age may be required. You can learn more here.
By proceeding with your purchase, you acknowledge that you are both of the legal age to purchase a knife in your state, and that we may reach out to request further age verification before processing your order. We reserve the right to cancel and refund sales if we have any reason to believe that a sale on our store is not compliant with the laws in your state. Please note that your card processor may charge you fees that we will be unable to refund. If you have any questions about age verification, please reach out with the contact form above and we’ll be able to help.
Sales to Queensland addresses are currently restricted to verified users. If you’d like to shop from us in Queensland, please use the form above to reach out and we can help you with your order.
Shipping Terms
Delivery is currently to Australia only, and we offer a number of shipping options:
Standard Delivery is FREE nationwide
Express Delivery is available for $8.00
Click & Collect is Free from our distributor Oceania Trade Link at 4-5/62 Bishop St. Kelvin Grove, 4059 QLD
Our distributor Oceania Trade Link Pty Ltd may reach out for you to provide proof-of-age before dispatching your order. If required, we’ll reach out as quickly as possible via the best contact information we have available for you. We work hard to maintain your privacy, and will work with you to verify your age with as little other information being handed over or stored as possible. If you’re unwilling or unable to verify your age with your order, we reserve the right to cancel and refund your order. Please note that your card processor may charge you fees that we will be unable to refund. If you have any questions about age verification, please reach out with the contact form above and we’ll be able to help.
Once verified (if required), your order will be on its way in 1-2 business days, and we’ll update you with a tracking number as soon as it leaves our Brisbane warehouse. We work with a number of delivery partners based on your location, however you can always contact us directly if you have any questions about the delivery of your order. We will always endeavour to get in touch with you if there are any delays or updates with your order.
If your order is returned to us because your delivery was refused or not collected, you’ll need to pay the cost for re-delivery, regardless of your order total, so please get in touch if you have any questions about the status of your order.
If you aren’t happy with your order from Takumi please get in touch as soon as possible. We can offer a change-of-mind return or exchange within 14 days, as long as the packaging and product are still in saleable condition, but please note this will attract a 10% restocking fee, and you’ll need to cover the cost of the return postage to our warehouse. If there is an issue with your product, for example if it’s faulty or not as described, we can offer a return for refund or replacement at no cost to you. Just reach out to our friendly team for help.
Warranty
All Takumi products are covered by the warranty guarantees set out by the ACCC, and a number of our products feature a warranty above and beyond your consumer rights. Please check the product description for products that feature an extended warranty, and the ACCC website to see your rights as an Australian consumer.
Privacy Policy
Takumi takes the privacy of all our valued customers and site visitors seriously. Our policy outlines what information is gathered by our site, and how that information is used. If you have any questions or concerns about our privacy practices, please feel free to contact us at [email protected]
We collect contact information during the checkout process, and we only use this information to fulfill your order. If you opt in while checking out, or submit your email address elsewhere on the site, we may contact you in future with marketing information about Takumi. We will never sell this information or provide it to third parties without your permission. When you use our contact form to get in touch with us, we will only use that information in relation to your inquiry. For your security and privacy, we will always endeavour not to keep unnecessary information about you that we aren’t using to fulfill your order, maintain your experience on this website, contact you at your request, or for our general accounting purposes.
We use cookies both to understand how customers browse our website so we can improve your experience, and for basic functionality of the site. Information collected by our first-party cookies is viewed only in aggregate, and only used by Takumi and our distributor Oceania Trade Link. You can opt out of our analytics by changing your settings here, in the link at the bottom of the page, or by changing your browser settings. Please note that third party analytics on our site may still use their own cookies in accordance with their terms of use (links available below).
We use third party analytics in order to improve your experience on our site. We use software from Matomo, Google and Automattic, and we advise that you view their full usage terms to understand what information they may store and how they may use it.
Third Party Terms
Automattic’s Privacy Policy Google’s Privacy Policy
Website Terms
We take your security seriously while browsing our site, and use SSL and other measures to ensure your user experience and make sure that all transactions on our site are as secure. We use third party payment processors from Paypal and Stripe, and we encourage you to view their terms of service to understand how they protect your information, as well as the rights they afford you and their responsibilities in handling your transactions on the Takumi store.
Our automated security software may change your user experience for unusual activity on our site. Please contact us if you feel this may have happened in error.